Returns, Refunds and Exchanges Policy

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.

  1. Please email dave@dogguardnewi.com to request a refund and we will assign you a tracking #.
  2. Mail your returned item to:
           Dave Knapp
           Attn: Dog Guard of NE Wisconsin
           N4830 County Rd. B
           Montello, WI 53949
  3. Include in your package a signed letter stating the reason for your return and the original receipt.

Restocking Fee

All items are subject to a 15% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

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Payment Policy

Accepted Methods of Payment

Credit Card (Visa, Master Card, American Express, Discover)

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

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Shipping Policy

Turnaround

All orders are shipped within 72 hours Monday - Friday 8am - 5pm.

Carriers

We use the following carriers to deliver our orders:
   USPS
   UPS
   FedEx

Shipping Rates

All orders are shipped without a shipping or handling charge.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

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Privacy Policy

Your privacy is important to us. It is Dog Guard of NE Wisconsin's policy to respect your privacy regarding any information we may collect from you across our website, https://dogguardnewi.com/, and other sites we own and operate.

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

We don’t share any personally identifying information publicly or with third-parties, except when required to by law.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

This policy is effective as of January 1, 2019.

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Dog Guard of NE Wisconsin Terms of Service

  1. Terms By accessing the website at https://dogguardnewi.com/, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.
  2. Use License Permission is granted to temporarily download one copy of the materials (information or software) on Dog Guard of NE Wisconsin's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not: modify or copy the materials; use the materials for any commercial purpose, or for any public display (commercial or non-commercial); attempt to decompile or reverse engineer any software contained on Dog Guard of NE WI's website; remove any copyright or other proprietary notations from the materials; or transfer the materials to another person or "mirror" the materials on any other server. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Dog Guard of NE Wisconsin at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
  3. Disclaimer The materials on Dog Guard of NE Wisconsin's website are provided on an 'as is' basis. Dog Guard of NE Wisconsin makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Dog Guard of NE Wisconsin does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.
  4. Limitations In no event shall Dog Guard of NE WI or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Dog Guard of NE WI's website, even if Dog Guard of NE Wisconsin or a Dog Guard of NE Wisconsin authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
  5. Accuracy of materials The materials appearing on Dog Guard of NE WI's website could include technical, typographical, or photographic errors. Dog Guard of NE WI does not warrant that any of the materials on its website are accurate, complete or current. Dog Guard of NE Wisconsin may make changes to the materials contained on its website at any time without notice. However Dog Guard of NE Wisconsin does not make any commitment to update the materials.
  6. Links Dog Guard of NE Wisconsin has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Dog Guard of NE WI of the site. Use of any such linked website is at the user's own risk.
  7. Modifications Dog Guard of NE Wisconsin may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.
  8. Governing Law These terms and conditions are governed by and construed in accordance with the laws of WI and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

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